I am a customer-focused professional with over 18 years of experience in financial services, contact centres, lending, leadership, and community engagement. I am recognized for delivering empathetic customer service, building collaborative relationships, adapting quickly to change, and taking ownership of complex customer situations from initial contact through resolution.

1. Helping 1st Time Homebuyers turn "Can we really do this?" into "Welcome Home."

2. Helping Homeowners turn home equity into financial freedom.